Terms & Conditions — Your Agreement with kg998

Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "You") and kg998 ("kg998", "We", "Us", "Our") governing your access to and use of the website located at kg998.io, including all associated pages, features, games, betting markets, promotional offers, and customer support services (collectively, the "Platform").

Your continued use of the Platform following any amendment to these Terms constitutes your acceptance of the updated version. We recommend that you revisit this page periodically to ensure that you remain informed of your rights and obligations.

These Terms must be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any inconsistency between these Terms and any promotional communication, these Terms shall prevail unless the promotional communication expressly states otherwise in writing.

Eligibility

Use of the kg998 Platform is subject to the following eligibility conditions, each of which must be satisfied at all times during which you hold an account:

• You must be at least 21 years of age. Persons under the age of 21 are strictly prohibited from registering or using this Platform in any capacity.
• You must be accessing the Platform from a location where online gambling is not explicitly prohibited under applicable local law. It is your sole responsibility to ensure that your use of kg998 complies with the laws of your jurisdiction.
• You must not be registered as a self-excluded player with kg998 or be subject to any restriction that would make your participation unlawful.
• You must be acting on your own behalf and not as an agent for, or on behalf of, any third party.
• You must not be employed by kg998, its affiliates, technology providers, or payment processors in a capacity that could provide an unfair advantage.

Account Registration & Verification

3.1 Registration

To access the full range of services on kg998, you must register a personal account by providing accurate, current, and complete information as requested during the registration process. This includes, but is not limited to, your full legal name, date of birth, email address, phone number, and preferred payment method.

3.2 One Account Policy

Each individual may hold only one registered account on kg998 at any given time. The existence of multiple accounts — whether identified by matching name, email address, phone number, device fingerprint, IP address, or payment instrument — is a breach of these Terms. All duplicate accounts will be closed and any associated balances may be voided following investigation.

3.3 Know Your Customer (KYC) Verification

kg998 is committed to preventing fraud, money laundering, and underage gambling. As part of this commitment, we may request identity verification documents at any stage, including but not limited to:

• Government-issued photo identification (National ID card, passport)
• Proof of address (utility bill or bank statement dated within 90 days)
• Proof of payment method ownership (screenshot or statement from bKash, Nagad, Rocket, or bank)

Failure to provide requested verification documents within a reasonable timeframe may result in suspension of your account and withholding of withdrawals until documents are received and reviewed.

3.4 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username, password, or any two-factor authentication codes with any third party. kg998 will not be held liable for any loss or damage arising from unauthorised access to your account resulting from your failure to protect your credentials. You must notify our support team immediately at [email protected] if you suspect any unauthorised access to your account.

Deposits & Withdrawals

4.1 Supported Payment Methods

kg998 accepts deposits and processes withdrawals exclusively in Bangladeshi Taka (৳ BDT) via the following payment channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. All transactions are processed in BDT with no currency conversion fees applied by kg998.

4.2 Minimum and Maximum Limits

A minimum deposit of ৳200 applies across all payment methods. Minimum withdrawal amounts and maximum transaction limits vary by payment method and account tier. Current limits are displayed within your account dashboard at the time of transaction.

4.3 Withdrawal Processing

Withdrawal requests are processed subject to the following conditions:

• Your account must have passed KYC verification before the first withdrawal is processed.
• Any active bonus wagering requirements must be completed before the bonus portion of your balance becomes withdrawable.
• Withdrawals must be made to the same payment method used for deposits where technically possible, in order to prevent money laundering.
• kg998 targets a processing time of one to three business days for standard withdrawals. Delays may occur during periods of high volume or where additional verification is required.

4.4 Declined Transactions

kg998 reserves the right to decline or reverse any deposit or withdrawal transaction where fraud, money laundering, breach of these Terms, or technical error is suspected. Players will be notified of declined transactions and the general reason where disclosure is permitted.

Bonuses & Promotions

5.1 General Bonus Terms

kg998 offers a variety of promotional bonuses including welcome deposit bonuses, weekly cashback, reload bonuses, and free bets. All bonuses are subject to the specific terms published alongside each promotion, which form part of these Terms by reference.

5.2 Wagering Requirements

Unless otherwise stated in the specific promotion terms, bonus funds are subject to a wagering requirement before they may be withdrawn. Wagering requirements specify how many times the bonus amount (or deposit plus bonus amount) must be wagered on eligible games before a withdrawal can be requested. Not all games contribute equally to wagering requirements — slot games typically contribute 100%, while table games and live dealer titles may contribute at a reduced rate as specified in the promotion details.

5.3 Bonus Expiry

All bonuses have an expiry date. Any bonus balance and associated winnings that have not met the wagering requirement by the stated expiry date will be removed from your account automatically. It is your responsibility to track bonus expiry dates via your account dashboard.

5.4 Bonus Abuse

kg998 strictly prohibits any form of bonus abuse, including but not limited to: creating multiple accounts to claim bonuses repeatedly, systematically exploiting promotional offers using low-risk betting strategies designed purely to meet wagering requirements, or providing false information to claim a promotion. kg998 reserves the right to void bonus balances, reverse associated winnings, and close accounts where bonus abuse is identified.

Prohibited Conduct

The following conduct is strictly prohibited on the kg998 Platform. Violation of any of the following may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities:

• Registering or using an account if you are under 21 years of age
• Registering more than one account
• Using stolen, fraudulent, or unauthorised payment methods
• Engaging in money laundering or any activity intended to disguise the origin of funds
• Colluding with other players to manipulate game outcomes in multiplayer games
• Using automated software, bots, scripts, or artificial intelligence tools to gain an unfair advantage over the platform or other players
• Attempting to exploit software bugs, glitches, or errors in games or the platform itself
• Harassing, threatening, or abusing kg998 staff or other players via any communication channel
• Providing false, misleading, or fraudulent information during registration or verification
• Accessing or attempting to access accounts belonging to other users

Intellectual Property

All content on the kg998 Platform, including but not limited to the website design, layout, graphics, logos, game assets, text, software, and trademarks, is the intellectual property of kg998 or its licensed content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal entertainment purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without the prior written consent of kg998.

The game content provided by third-party studios is subject to those studios' own licensing terms. kg998 acts as a distributor of that content and is not the original rights holder.

Limitation of Liability

To the maximum extent permitted by applicable law, kg998 shall not be liable for:

• Any loss of funds arising from your own negligence, including sharing your login credentials or failing to secure your account
• Interruptions to service caused by maintenance, third-party infrastructure failures, internet service provider outages, or force majeure events
• Any indirect, incidental, consequential, or punitive damages arising from your use of the Platform
• Technical errors in game software that are the responsibility of the originating game studio rather than kg998
• Delays in payment processing caused by your payment provider (bKash, Nagad, Rocket, Upay, or banking institutions)

kg998's maximum aggregate liability to you in connection with any claim arising from your use of the Platform shall not exceed the total amount deposited by you in the 30-day period preceding the event giving rise to the claim.

Privacy & Data Protection

kg998 collects, stores, and processes personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include 256-bit SSL/TLS encryption across all data transmissions, encrypted storage of sensitive account information, and strict access controls for internal staff.

We do not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own marketing purposes. We may share data with KYC verification providers, payment processors, and fraud prevention services as necessary to operate the Platform and comply with our legal obligations.

Responsible Gaming

kg998 is committed to promoting responsible gambling practices. We recognise that gambling can become harmful for a small proportion of players, and we have implemented a comprehensive suite of player protection tools to support those who need them.

10.1 Available Tools

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit into your account. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Time Reminders: Configure alerts that notify you when you have been playing for a specified duration.
• Cooling-Off Periods: Temporarily suspend your account for a period of 24 hours to 30 days. No deposits or bets may be placed during a cooling-off period.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform. Contact our support team at [email protected] to initiate self-exclusion.

10.2 Underage Gambling Prevention

kg998 enforces a strict 21+ age policy. We perform age verification checks as part of our KYC process and monitor for indicators of underage use. We strongly recommend that account holders with children in the household use parental control software to prevent unauthorised access to gambling websites.

10.3 Problem Gambling

If you believe that gambling is having a negative impact on your finances, mental health, relationships, or work life, we encourage you to review our Responsible Gaming page or contact our support team, who can assist you in accessing the protective tools available on your account.

Amendments to These Terms

kg998 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will notify registered players via the email address associated with their account and/or by displaying a prominent notice on the Platform for a period of not less than seven days prior to the changes taking effect.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and contact our support team to close your account and withdraw any remaining balance.

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable law. kg998 makes no representation that the Platform is appropriate or lawful for use in all jurisdictions. It is your responsibility to ensure that your use of the Platform complies with all applicable laws in your jurisdiction.

In the event of any dispute arising from your use of the Platform or these Terms, you agree to first attempt to resolve the matter by contacting our customer support team at [email protected]. kg998 commits to responding to all formally submitted disputes within 10 business days and to working in good faith toward a fair resolution.

If a dispute cannot be resolved through direct communication with our support team, the parties agree to pursue resolution through binding arbitration. Class action proceedings are expressly waived to the fullest extent permitted by law.

Contact Us

If you have questions about these Terms & Conditions, your account, or any aspect of the kg998 Platform, our customer support team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays.

You may reach us by email at: [email protected]

Our support team operates in English and is staffed and trained for queries specific to the Bangladesh market, including payment issues via bKash, Nagad, Rocket, and Upay, account verification, and responsible gaming guidance.

Please include your registered username and a clear description of your query when contacting support to ensure the fastest possible response. Our target first-response time is under two hours for all email enquiries received during Bangladesh Standard Time (BST, UTC+6) business hours.